Avren Media Inc. ("Avren Media," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit avrenmedia.com (the "Site") or engage our services. By using the Site or submitting information through any of our forms, you consent to the practices described in this Policy.
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you interact with our Site.
Information you provide:
- Name, email address, phone number, and business name
- Information you share when filling out our contact, lead, or diagnostic forms
- Communications you send us (email, SMS replies, form submissions)
- Information shared during discovery calls or client engagements
Information collected automatically:
- IP address, browser type, device identifiers, and operating system
- Pages viewed, time spent on the Site, referring URLs, and clickstream data
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Schedule and conduct discovery calls
- Send you transactional messages (appointment confirmations, project updates)
- Send marketing communications, where you have opted in
- Improve our Site, services, and customer experience
- Comply with legal obligations and enforce our Terms of Service
- Detect, prevent, and address technical issues, fraud, or abuse
3. How We Share Your Information
We do not sell your personal information. We share your information only in the following circumstances:
- Service providers: We use trusted third-party platforms to operate our business, including GoHighLevel / LeadConnector (CRM, form processing, and SMS delivery), email delivery providers, calendar and scheduling tools, and analytics services. These providers process your data on our behalf and are contractually obligated to protect it.
- Legal compliance: We may disclose information if required by law, subpoena, or to protect the rights, safety, or property of Avren Media, our clients, or others.
- Business transfers: If Avren Media is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different policy.
4. SMS and Text Messaging
If you provide your phone number and explicitly opt in by checking the SMS consent box on our forms, you agree to receive text messages from Avren Media Inc. regarding appointments, project updates, customer service, and other communications related to your inquiry or engagement with us.
- Message frequency may vary
- Message and data rates may apply
- Reply HELP for assistance
- Reply STOP to opt out at any time
- Carriers are not liable for delayed or undelivered messages
Mobile information (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Opting out of SMS will not affect your ability to use our other services.
5. Email Communications
When you submit a form or engage our services, you may receive email communications from us, including responses to your inquiry, scheduling-related messages, and occasional updates. You can unsubscribe from marketing emails at any time using the link in the footer of any email. Transactional emails (e.g., appointment confirmations) are not subject to opt-out.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and measure the effectiveness of our marketing. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.
We may use third-party analytics services (such as Google Analytics) that collect aggregated, anonymized usage data to help us understand how visitors use the Site.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at privacy@avrenmedia.com. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
11. International Users
If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using the Site, you consent to this transfer.
12. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent revision. We will notify users of material changes via email or a notice on the Site. Continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Avren Media Inc.
447 Broadway 2nd Floor #1669 New York NY 10013
Email: privacy@avrenmedia.com
Phone: (347) 327-8339
Website: avrenmedia.com